Local Energy Advice Programme (LEAP)

The LEAP scheme is provided by AgilityEco alongside a number of partner organisations, including Tamar Energy Community. It is funded by energy suppliers as part of the Warm Home Discount Industry Initiatives fund.

It is delivered in a close partnership with Local Authorities and Housing Associations, including West Devon Borough Council.

How does LEAP work?


West Devon Borough Council and/or local organisations across the area refer eligible and vulnerable local residents who are in (or at risk of falling into) fuel poverty, by contacting Project LEAP

You can contact Project LEAP directly by calling 0800 060 7567 or visit the project website www.projectleap.org.uk. and send a referral online.

Alternatively to find out if you qualify for a LEAP home visit, or for any other energy advice, give us a call 0800-233-5414, call into Local Matters in Elbow Lane, Tavistock (11:00 to 13:00 Mon. to Sat.) and we can discuss the support we can offer.


Home Energy Visits

A trained LEAP Home Energy Adviser then carries out a home visit and a thorough assessment of the home and delivers help immediately. This includes:

  • installing a range of simple measures (radiator panels, LED light bulbs, draughtproofing for doors, windows and letterboxes, cylinder jackets, pipe lagging)

  • providing energy efficiency advice and training on the use of heating controllers

  • organising the installation of a new heating controller where it is inadequate or broken

  • identifying larger energy efficiency measures that would improve the property where ECO funding is available (arranged after the visit)

  • looking at the potential for savings from switching energy supplier and helps the resident to switch if required

  • checking whether the resident wants income maximisation advice and organising this

  • identifying other hazards and vulnerabilities in the home and making the referral onto the appropriate department or agency.

Income Maximisation

If appropriate, the householder is then referred on into an income maximisation service which is delivered  by telephone. This involves a comprehensive review of the household’s finances and circumstances to see:

  • what extra income can be unlocked through benefits, tax credits, charitable grants

  • what bill reductions can be found through budgeting advice and energy and water bill support

  • what debt advice is needed to help deal with debts.

Then follows tailored support to ensure the realisation of increased income, reduced bill and engagement with the debt advice process.

Eligibility Checklist

The eligibility requirements are deliberately very broad to make sure that we can extend the service to anyone that either is already in, or is at risk of falling into fuel poverty. It is open to all types of householders – homeowners, private renters and social housing tenants.They only need to qualify on one of the categories in order to be eligible for the scheme.

Eligibility criteria

INCOME CRITERIA– anyone with one or more of the following:
  • Income Support

  • Income-related Jobseeker’s Allowance

  • Income-related Employment & Support Allowance

  • Pension Credit

  • Child Tax Credit

  • Working Tax Credit with an income below £16,190

  • Universal Credit with an income below £16,190

  • Income below £16,190

PHYSICAL HEALTH CRITERIA – anyone with one or more of the following:
  • Cardiovascular condition (incl. coronary heart disease, stroke, hypertension, transient ischemic attack)

  • Respiratory condition (COPD, childhood asthma)

  • Neurological condition (incl dementia, Parkinson’s disease, multiple sclerosis, epilepsy)

  • Musculoskeletal conditions (incl. osteoarthritis, rheumatoid arthritis etc)

  • Blood conditions (incl. Sickle cell disease, thalassemia)

  • Cancer

  • Physical or sensory disability

  • Other illness exacerbated by cold (confirmed by GP)

  • Schizophrenia

  • Bipolar disorder

  • Serious depression (receiving regular treatment)

VULNERABILITY CRITERIA – anyone with one or more of the following:

  • Carers in receipt of carers allowance

  • Housing Benefit

  • Council Tax Reduction

  • Disability benefit e.g. Disability Living Allowance, Personal Independence Payment, Attendance Allowance, Industrial Injuries Disablement Benefit

  • Contribution-based ESA or JSA

  • Vulnerable family situation such as victim of domestic violence or recent bereavement

  • Household with maternity/ child under 5 or particularly large family.